Last Updated: May 29, 2026 · Effective Date: May 29, 2026
These Terms and Conditions govern your access to and use of the websites, applications, software, dashboards, digital waiver tools, QR signing tools, check in systems, expiry tracking tools, guardian consent workflows, incident reporting tools, proof bundle exports, templates, APIs, integrations, support services, and related products provided by TruWaiver, Inc., operating as TruWaiver.
In these Terms, TruWaiver, Company, we, us, and our refer to TruWaiver, Inc. Services refers to all TruWaiver products, websites, applications, software, tools, dashboards, databases, templates, reports, exports, APIs, integrations, support, and related offerings.
By creating an account, accessing the Services, purchasing a subscription, scanning a QR code, signing a waiver, checking in, submitting information, uploading content, creating an incident report, exporting a proof bundle, or using any part of the Services, you agree to these Terms.
If you do not agree to these Terms, you must not use the Services.
Business Customer means a company, organization, operator, venue, studio, gym, event organizer, activity provider, school, academy, clinic, rental business, or other entity that creates or manages a TruWaiver account.
End User means any participant, customer, guest, member, visitor, parent, guardian, minor, signer, witness, staff member, contractor, or other person who interacts with the Services.
Waiver means any release, consent, acknowledgment, assumption of risk, health declaration, safety acknowledgement, liability form, permission form, check in form, or other document created, uploaded, configured, or used by a Business Customer.
Proof Bundle means an exportable collection of records that may include signed waivers, waiver versions, timestamps, signer details, guardian details, check in records, staff notes, incident reports, photos, witness notes, uploaded files, metadata, and audit trail information.
Customer Data means all information, content, files, templates, records, signatures, waiver responses, incident reports, uploaded documents, proof bundles, and other data submitted to or generated through the Services by or on behalf of a Business Customer.
Subscription means a paid plan, free plan, trial plan, promotional plan, enterprise plan, event plan, or other service arrangement offered by TruWaiver.
TruWaiver provides software tools for digital waiver collection, QR signing, check in management, expiry tracking, guardian consent, incident reporting, audit trails, customer records, and proof bundle exports.
TruWaiver is a technology platform. TruWaiver is not a law firm, insurance provider, emergency service, healthcare provider, medical record system, safety consultant, compliance auditor, claims administrator, financial advisor, or risk management authority.
The Services are intended to assist with operational workflows and recordkeeping. The Services do not guarantee legal protection, waiver enforceability, claim success, court acceptance, regulatory compliance, insurance acceptance, injury prevention, dispute avoidance, liability elimination, or financial outcome.
The Services, templates, dashboards, reports, proof bundles, automated outputs, AI assisted outputs, help materials, support communications, and example content are provided for general operational and informational purposes only.
TruWaiver does not provide:
Business Customers are solely responsible for consulting qualified legal, insurance, medical, safety, tax, and compliance professionals before relying on any waiver, consent form, digital signature, check in workflow, incident record, proof bundle, template, or operational process.
Business Customers are solely responsible for:
TruWaiver does not guarantee that any waiver, consent, release, acknowledgment, signature, check in record, incident report, proof bundle, or electronic record will be enforceable, sufficient, valid, complete, accurate, admissible, or successful in any court, tribunal, insurance process, regulatory review, customer dispute, or legal proceeding.
The Services may collect digital signatures, timestamps, IP addresses, device details, waiver versions, check in events, and audit trail records.
Business Customers acknowledge that electronic signature laws vary by country, state, province, region, industry, document type, participant type, and activity type.
TruWaiver does not guarantee that:
Business Customers are responsible for obtaining independent legal review.
Incident Report and Proof Bundle features are designed to help Business Customers organize and export records.
They are not a guarantee of legal defense, liability protection, insurance approval, injury resolution, customer satisfaction, regulatory compliance, investigation success, or dispute success.
Business Customers are solely responsible for:
TruWaiver is not responsible for consequences arising from inaccurate, incomplete, delayed, unlawful, unauthorized, or improperly shared incident reports or proof bundles.
To use the Services, Business Customers may need to create an account.
You agree to:
You are responsible for all actions taken under your account, including actions by owners, administrators, employees, staff, contractors, agents, invited users, and anyone using your credentials.
The Services may allow account owners to assign roles, permissions, and access levels.
Business Customers are solely responsible for configuring permissions correctly.
TruWaiver is not responsible for unauthorized access, improper exports, accidental deletion, incorrect staff roles, internal misuse, employee misconduct, contractor misuse, or disclosure caused by Business Customer permission settings.
You must not use the Services to:
We may suspend, restrict, or terminate accounts that violate these Terms.
Some Business Customers may operate high risk activities, including climbing, adventure tourism, trekking, rafting, scuba activities, sports, fitness, tattooing, beauty procedures, aesthetic procedures, equipment rentals, children’s activities, water activities, motorsports, events, or similar activities.
Business Customers acknowledge that TruWaiver does not inspect, supervise, certify, approve, control, or monitor any activity, venue, equipment, staff member, safety procedure, emergency procedure, training process, instructor, operator, or facility.
Business Customers remain solely responsible for participant safety, legal compliance, equipment maintenance, staff training, insurance, risk disclosures, emergency protocols, incident handling, regulatory compliance, and operational decisions.
If a Business Customer uses the Services to collect information or consent involving minors, the Business Customer is solely responsible for:
TruWaiver does not guarantee that any guardian consent workflow, minor waiver, parental signature, age gate, or guardian record will be enforceable, valid, sufficient, or legally accepted.
Business Customers retain ownership of Customer Data, subject to the rights granted to TruWaiver under these Terms.
Business Customers grant TruWaiver a limited, worldwide, non exclusive, royalty free license to host, process, transmit, display, generate, store, back up, secure, analyze, and use Customer Data as necessary to provide, maintain, support, secure, improve, and operate the Services, comply with law, enforce these Terms, and protect the Services.
Business Customers represent and warrant that they have all rights, permissions, consents, notices, and legal bases required to submit Customer Data to the Services.
Use of the Services is also governed by the Privacy Policy.
Where TruWaiver acts as a processor or service provider, TruWaiver processes personal information according to the Business Customer’s lawful instructions, these Terms, the Privacy Policy, any applicable data processing agreement, and applicable law.
Business Customers are responsible for:
If required, the parties may enter into a separate Data Processing Agreement.
TruWaiver may include AI assisted, automated, or rule based features, including template suggestions, waiver organization, risk flags, incident summaries, record classification, analytics, recommendations, check in indicators, proof bundle support, and operational insights.
AI assisted outputs may be incomplete, incorrect, outdated, misleading, biased, or unsuitable for a particular jurisdiction, activity, customer, business, industry, or legal purpose.
Business Customers are solely responsible for reviewing, verifying, editing, approving, and deciding whether to use any AI assisted or automated output.
TruWaiver does not guarantee that AI assisted outputs are legally compliant, enforceable, accurate, complete, safe, suitable, or sufficient.
AI assisted features do not provide legal, medical, insurance, compliance, safety, tax, or professional advice.
The Services may integrate with or rely on third party providers, including payment processors, hosting providers, email providers, messaging tools, analytics services, cloud storage providers, QR tools, PDF generation tools, authentication systems, and infrastructure providers.
TruWaiver is not responsible for third party services, outages, errors, policies, fees, security incidents, data practices, availability, or actions.
Your use of third party services may be subject to separate terms and privacy policies.
Some Services require payment.
You agree to pay all applicable fees, taxes, subscription amounts, usage charges, overage charges, event fees, and add on fees according to the selected plan, order form, checkout page, invoice, or written agreement.
Unless otherwise stated:
All payments are final and not refundable to the maximum extent permitted by law.
TruWaiver does not provide refunds, credits, chargeback reimbursements, damages, or compensation for:
Where applicable law requires refunds, cooling off rights, statutory warranties, or consumer rights that cannot be waived, those rights will apply only to the minimum extent required by law.
If a customer initiates an improper chargeback, TruWaiver may suspend the account, restrict access, restrict exports, recover fees, recover collection costs, and pursue available remedies where permitted by law.
We may offer free trials, promotional plans, beta features, early access tools, experimental features, or discounted plans.
These may be changed, withdrawn, limited, suspended, or terminated at any time.
Beta and experimental features are provided as is, may contain errors, may be discontinued, and should not be relied on for critical legal, safety, medical, insurance, emergency, or compliance decisions.
We aim to provide reliable Services but do not guarantee uninterrupted, error free, secure, or always available operation.
The Services may be unavailable due to maintenance, updates, third party outages, hosting failures, network issues, security incidents, force majeure events, user configuration errors, legal restrictions, or other events.
TruWaiver is not liable for losses caused by downtime, delays, failed QR scans, failed check ins, failed exports, failed emails, failed messages, failed payments, failed integrations, data unavailability, temporary inability to access records, or temporary inability to generate proof bundles, except where prohibited by law.
Business Customers should maintain backup, offline, safety, emergency, and alternative recordkeeping procedures.
To the maximum extent permitted by law, the Services are provided as is and as available.
TruWaiver disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:
You use the Services at your own risk.
To the maximum extent permitted by law, TruWaiver and its founders, directors, officers, employees, contractors, affiliates, suppliers, licensors, investors, agents, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages, including:
To the maximum extent permitted by law, TruWaiver’s total aggregate liability for all claims relating to the Services will not exceed the greater of:
Some jurisdictions do not allow certain liability exclusions or limitations. In such cases, our liability will be limited to the maximum extent permitted by law.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or other liability that applicable law does not allow to be limited.
You agree to defend, indemnify, and hold harmless TruWaiver and its founders, directors, officers, employees, contractors, affiliates, suppliers, licensors, investors, agents, and service providers from and against all claims, damages, losses, liabilities, costs, penalties, fines, settlements, judgments, and expenses, including reasonable legal fees, arising from or related to:
We may suspend, restrict, or terminate your account or access to the Services if:
Upon termination, your right to use the Services ends immediately.
We may retain, delete, archive, or anonymize data according to the Privacy Policy, data processing agreements, legal obligations, backup processes, and retention policies.
Business Customers may be able to export certain records while their account is active, paid, and in good standing.
TruWaiver is not responsible for failure to export data before termination, suspension, non payment, deletion, account closure, retention expiry, or backup deletion.
After account closure, records may be deleted, archived, anonymized, or retained as required by law, contract, dispute resolution, security requirements, or legitimate business needs.
Downloaded exports are the Business Customer’s responsibility.
TruWaiver and its licensors own all rights, title, and interest in the Services, including software, code, design, workflows, dashboards, databases, templates created by TruWaiver, branding, documentation, reports, analytics structures, product concepts, interfaces, algorithms, know how, trade secrets, processes, and related intellectual property.
You may not copy, modify, reverse engineer, decompile, resell, sublicense, distribute, scrape, frame, mirror, reproduce, or create derivative works from the Services except as expressly permitted in writing.
Business Customers retain ownership of their Customer Data and their own custom waiver content, subject to the rights granted to TruWaiver in these Terms.
You may not use the TruWaiver name, logo, trademarks, trade dress, screenshots, product images, marketing materials, or branding without prior written permission, except as permitted by applicable law.
You may not make false statements about TruWaiver, imply endorsement, misrepresent partnership, or present yourself as an agent, reseller, affiliate, or representative of TruWaiver without written authorization.
If you provide feedback, suggestions, ideas, improvements, feature requests, workflows, or recommendations, you grant TruWaiver a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty free right to use, modify, commercialize, and incorporate such feedback without compensation, notice, approval, or obligation.
Business Customers may receive access to confidential or non public information, including product features, pricing, technical details, roadmap information, business information, security information, and operational details.
You agree not to disclose confidential information except as required by law or authorized in writing.
TruWaiver will treat Customer Data according to the Privacy Policy and applicable agreements.
Business Customers are solely responsible for complying with all laws applicable to their business, location, activities, customers, participants, staff, and records, including laws relating to:
You must not use the Services where prohibited by law.
You may not use the Services in violation of export control, sanctions, anti money laundering, anti bribery, or anti corruption laws.
You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region where use of the Services is prohibited by applicable sanctions or export controls.
We may modify, update, suspend, discontinue, replace, limit, or remove any part of the Services at any time.
We are not liable for changes to features, pricing, integrations, templates, availability, storage, exports, functionality, or support, except where prohibited by law.
We may update these Terms from time to time. If changes are material, we may provide notice through the Services, email, account notification, or website update.
Continued use of the Services after updated Terms become effective means you accept the updated Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or the Services will be resolved exclusively in the courts or arbitration forum located in San Francisco, California, unless applicable law requires otherwise.
For enterprise customers, TruWaiver may require arbitration, class action waiver, jury trial waiver, and venue restrictions where enforceable. These provisions should be added by legal counsel based on the company’s jurisdiction and target markets.
Local mandatory consumer, privacy, employment, safety, or statutory rights may apply despite this governing law clause.
To the maximum extent permitted by law, disputes must be brought only on an individual basis and not as a plaintiff or class member in any class, collective, consolidated, private attorney general, or representative action.
If this clause is not enforceable in a particular jurisdiction, it will apply only to the maximum extent permitted by law.
TruWaiver is not liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, power failures, internet failures, labor disputes, war, terrorism, civil unrest, pandemics, government actions, legal restrictions, supplier failures, cyberattacks, hosting outages, payment provider outages, messaging provider outages, or other third party failures.
You may not assign or transfer these Terms or your account without TruWaiver’s prior written consent.
TruWaiver may assign or transfer these Terms, accounts, contracts, rights, obligations, or assets in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or similar transaction.
If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent as much as possible.
Failure by TruWaiver to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.
These Terms, the Privacy Policy, any applicable order form, data processing agreement, enterprise agreement, and written addendum constitute the entire agreement between you and TruWaiver regarding the Services.
For legal questions, contact:
TRUWAIVER DATA SHIELD · PRIVATE SECURITY AGREEMENT